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Anomalie #5455

Se faire accepter les courriels par hotmail

Added by Frédéric Couchet 4 months ago. Updated 12 days ago.

Status:
Nouveau
Priority:
Normale
Category:
-
Target version:
Start date:
07/02/2021
Due date:
% Done:

0%

Estimated time:
Difficulté:
2 Facile

Description

Hotmail refuse de nouveau de relayer nos courriels, message vu dans les logs mail (suite à l'envoi d'un courriel à une personne ayant une adresse hotmail) :

status=bounced (host hotmail-com.olc.protection.outlook.com[104.47.18.97] said: 550 5.7.1 unfortunately, messages from [195.154.56.24] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3150). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [AM6EUR05FT060.eop-eur05.prod.protection.outlook.com] (in reply to MAIL FROM command))

On a 23 membres avec une adresse hotmail selon :

@mail:# grep hotmail /etc/postfix/aliases/gdtc.aliases

On a déjà eu ce souci : https://agir.april.org/issues/3314

il y a visiblement un formulaire mais je ne sais pas trop quelles infos il faut mettre : https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3&locale=en-us&ccsid=635895147582758202

Je laisse faire un admin sys.

History

#1

Updated by Quentin Gibeaux about 2 months ago

  • Assignee set to François Poulain
  • Target version changed from Backlog to Septembre 2021
#2

Updated by Quentin Gibeaux 20 days ago

  • Target version changed from Septembre 2021 to Octobre 2021
#3

Updated by Elsa Pottier 12 days ago

En détaillant les bounces le 29/09 j'ai vu passer le cas de 2 membres dont les courriels n'ont pas été délivrés, adresses outlook:

host eur.olc.protection.outlook.com[104.47.17.161] said:
550 5.7.1 Unfortunately, messages from [195.154.56.24] weren't sent. Please
contact your Internet service provider since part of their network is on
our block list (S3150). You can also refer your provider to
http://mail.live.com/mail/troubleshooting.aspx#errors.
[VI1EUR05FT054.eop-eur05.prod.protection.outlook.com] (in reply to MAIL
FROM command)

et

outlook-com.olc.protection.outlook.com[104.47.51.33] said: 550 5.7.1
Unfortunately, messages from [195.154.56.24] weren't sent. Please contact
your Internet service provider since part of their network is on our block
list (S3150). You can also refer your provider to
http://mail.live.com/mail/troubleshooting.aspx#errors.
[BN1NAM02FT044.eop-nam02.prod.protection.outlook.com] (in reply to MAIL
FROM command)

Hier un nouvel adhérent nous a signalé ne pas avoir reçu nos courriel de confirmation, adresse hotmail:

host eur.olc.protection.outlook.com[104.47.17.161]
said: 550 5.7.1 Unfortunately, messages from [195.154.56.24] weren't sent.
Please contact your Internet service provider since part of their network
is on our block list (S3150). You can also refer your provider to
http://mail.live.com/mail/troubleshooting.aspx#errors.
[VI1EUR05FT068.eop-eur05.prod.protection.outlook.com] (in reply to MAIL
FROM command)
#4

Updated by François Poulain 12 days ago

Thank you

Your request was submitted

Support request number: SR1529709678

#5

Updated by François Poulain 12 days ago

La réponse du robot :

From: <WINLV.EDFS.WW.00.EN.MSF.RMD.TS.T01.SPT.00.EM@css.one.microsoft.com>
To: <noc@april.org>
CC: 
Subject: [noc] Reported deliverability problem to Outlook.com  SRX1529709678ID
Date: Fri, 8 Oct 2021 14:15:59 +0000
Reply-To: noc@april.org
Sender: noc-request@april.org
X-Mailer: Microsoft Avondale Mailer

Dear François Poulain 

We have completed reviewing the IP(s) you submitted. The following
table contains the results of our investigation. 

Not qualified for mitigation
195.154.56.24; 62.210.101.106; 62.210.101.52; 
Our investigation has determined that the above IP(s) do not qualify
for mitigation.

Please ensure your emails comply with the Outlook.com policies,
practices and guidelines found here:
http://mail.live.com/mail/policies.aspx.

To have Deliverability Support investigate further, please reply to
this email with a detailed description of the problem you are having,
including specific error messages, and an agent will contact you.

More information needed
88.191.250.11; 
We were unable to identify anything on our side that would prevent your
mail from reaching Outlook.com customers.

If you are still experiencing deliverability issues, please reply to
this email with a detailed description of the problem you are having,
including specific error messages, and an agent will contact you.

If this is a new IP space, and you have not yet begun to send mail to
Outlook.com users, please reply to this email and one of our support
team members will contact you to collect more information.

Regardless of the deliverability status, Outlook.com recommends that
all senders join two free programs that provide visibility into the
Outlook.com traffic on your sending IP(s), the sending IP reputation
with Outlook.com and the Outlook.com user complaint rates. 

Junk Email Reporting program (JMRP) When an Outlook.com user marks an
email as "junk", senders enrolled in this program get a copy of the
mail forwarded to the email address of their choice. It allows senders
to see which mails are being marked as junk and to identify mail
traffic you did not intend to send. To join, please visit 

https://sendersupport.olc.protection.outlook.com/snds/JMRP.aspx

Smart Network Data Services program (SNDS). This program allows you to
monitor the ‘health’ and reputation of your registered IPs by providing
data about traffic such as mail volume and complaint rates seen
originating from your IPs. To register, please visit
http://postmaster.live.com/snds/. 

There is no silver bullet to maintaining or improving good IP
reputation, but these programs help you proactively manage your email
eco-system to help better ensure deliverability to Outlook.com users. 

Thank you, 

Outlook.com Deliverability Support

#6

Updated by François Poulain 12 days ago

Donc la main gauche dit « messages from [195.154.56.24] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3150). » et la main droite dit « Our investigation has determined that the above IP do not qualify for mitigation. ».

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