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Demande #3314

Se faire accepter les courriels par hotmail

Added by Isabella Vanni about 2 years ago. Updated about 2 years ago.

Status:
Fermé
Priority:
Urgente
Category:
-
Target version:
Start date:
09/12/2018
Due date:
% Done:

0%

Estimated time:
Difficulté:
2 Facile

Description

Les adresse @hotmail.fr et @hotmail.com sont en bounce depuis début septembre 2018.
Ça ne représente pas beaucoup de membres (55 personnes physiques), mais il faudra quand même résoudre le problème rapidement.

Message de :
<): host eur.olc.protection.outlook.com[104.47.6.33] said: 550 5.7.1 Unfortunately, messages from [195.154.56.24] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3140). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [VE1EUR02FT004.eop-EUR02.prod.protection.outlook.com] (in reply to MAIL FROM command)

Exemples de membres déjà impactés :
792
1885
5053
8011
9147
9343
9916
10146
10260
10309


Files

History

#1

Updated by Quentin Gibeaux about 2 years ago

Formulaire rempli : https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3&locale=en-us&ccsid=635895147582758202

Successfully Submitted!
Thank you for reporting your concern to us.
We review these submissions very carefully and will take appropriate steps to address this issue. Because of legal and privacy concerns, we may not provide you with any additional updates about this submission.
Service Request #: 1440804419
Use this number when communicating with Support about this issue. Please ensure that you can receive e-mail messages from @css.one.microsoft.com.
Thank you again for contacting us.
#3

Updated by Quentin Gibeaux about 2 years ago

Dear Quentin Gibeaux

Please note that your ticket number is in the subject line of this mail.

62.210.101.52
62.210.101.106
195.154.56.24
212.83.135.186
5.39.92.91
88.191.250.11
195.154.56.24

Note: Errors are unlikely, however, if an error is indicated, please resubmit the specific IP or IP range.

Thank you,

Outlook.com Deliverability Support

Please do not reply to this message as it is from an unattended mailbox. Any replies to this email will not be responded to or forwarded. This service is used for outgoing emails only and cannot respond to inquiries.
#4

Updated by Quentin Gibeaux about 2 years ago

Unfortunately, your ticket was incorrectly routed. Please use the following link to resubmit your request:

http://go.microsoft.com/fwlink/?LinkID=614866&clcid
#5

Updated by Quentin Gibeaux about 2 years ago

Requête relancée

Successfully Submitted!
Thank you for reporting your concern to us.
We review these submissions very carefully and will take appropriate steps to address this issue. Because of legal and privacy concerns, we may not provide you with any additional updates about this submission.
Service Request #: 1440808273
Use this number when communicating with Support about this issue. Please ensure that you can receive e-mail messages from @css.one.microsoft.com.
Thank you again for contacting us.

#6

Updated by Quentin Gibeaux about 2 years ago

Dear Quentin Gibeaux

Please note that your ticket number is in the subject line of this mail.

62.210.101.52
&amp
#xD
&amp
#xA
62.210.101.106
&amp
#xD
&amp
#xA
195.154.56.24
&amp
#xD
&amp
#xA
212.83.135.186
&amp
#xD
&amp
#xA
5.39.92.91
&amp
#xD
&amp
#xA
88.191.250.11
&amp
#xD
&amp
#xA
195.154.56.24

Note: Errors are unlikely, however, if an error is indicated, please resubmit the specific IP or IP range.

Thank you,

Outlook.com Deliverability Support

Please do not reply to this message as it is from an unattended mailbox. Any replies to this email will not be responded to or forwarded. This service is used for outgoing emails only and cannot respond to inquiries.
#7

Updated by Quentin Gibeaux about 2 years ago

Dear Quentin Gibeaux

We need additional information to investigate IPs that you submitted to our system:

IP/IP Range

62.210.101.52
&amp
#xD
&amp
#xA
62.210.101.106
&amp
#xD
&amp
#xA
195.154.56.24
&amp
#xD
&amp
#xA
212.83.135.186
&amp
#xD
&amp
#xA
5.39.92.91
&amp
#xD
&amp
#xA
88.191.250.11
&amp
#xD
&amp
#xA
195.154.56.24

Unfortunately, your ticket was incorrectly routed. Please use the following link to resubmit your request:

http://go.microsoft.com/fwlink/?LinkID=614866&clcid

Providing accurate and complete information in this form is critical for us to fully investigate the issue.

Thank you,

Outlook.com Deliverability Support

J'abandonne… (pour l'instant)

#8

Updated by Quentin Gibeaux about 2 years ago

Successfully Submitted!
Thank you for reporting your concern to us.
We review these submissions very carefully and will take appropriate steps to address this issue. Because of legal and privacy concerns, we may not provide you with any additional updates about this submission.
Service Request #: 1440817001
Use this number when communicating with Support about this issue. Please ensure that you can receive e-mail messages from @css.one.microsoft.com.
Thank you again for contacting us.

Relancé avec l'alias mail april de PoluX

#9

Updated by Quentin Gibeaux about 2 years ago

  • Assignee changed from François Poulain to Quentin Gibeaux
  • Target version changed from Backlog to Septembre 2018
(April) root@mail:~# echo test qgull|mail -r fpoulain@april.org -s test fpoulain_amie@hotmail.com
#Dans les logs :

Sep 21 12:17:05 mail postfix/smtp[23903]: 8B4A41151: to=<fpoulain_amie@hotmail.com>, relay=127.0.0.1[127.0.0.1]:10024, delay=1.3, delays=0.25/0/0/1.1, dsn=2.0.0, status=sent (250 2.0.0 from MTA(smtp:[127.0.0.1]:10025): 250 2.0.0 Ok: queued as 9A479110E)
Sep 21 12:17:06 mail postfix/smtp[23908]: 9A479110E: to=<fpoulain_amie@hotmail.com>, relay=hotmail-com.olc.protection.outlook.com[104.47.9.33]:25, delay=0.75, delays=0.2/0/0.27/0.28, dsn=2.6.0, status=sent (250 2.6.0 <20180921101704.8B4A41151@vip.april.org> [InternalId=25142738586502, Hostname=VE1EUR03HT150.eop-EUR03.prod.protection.outlook.com] 8233 bytes in 0.102, 78.125 KB/sec Queued mail for delivery)

Ça a l'air résolu

#10

Updated by Quentin Gibeaux about 2 years ago

  • Status changed from Nouveau to Résolu
#11

Updated by Quentin Gibeaux about 2 years ago

  • Status changed from Résolu to Fermé

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